Legal
Refund Policy
Last updated: · Effective:
Applies to Lingofy Stream website and Mac desktop application.
This Refund Policy explains when you may request a refund for Lingofy Stream subscriptions and how our 3-day trial works. It applies to purchases made through our website and related payment flows.
This policy is part of our Terms of Service. If there is a conflict on refunds, this Refund Policy controls for refund-related questions, except where mandatory consumer law requires otherwise.
1. Summary
- Lingofy Stream includes a 3-day trial period starting from your successful purchase.
- You may request a full refund within those 3 days if the product does not meet your needs, subject to the conditions below.
- After the 3-day trial ends, purchases are generally non-refundable except where required by law or approved by us in exceptional cases.
2. 3-day trial
When you purchase an eligible Lingofy Stream plan, you receive a 3-day trial window measured from the time your payment is successfully completed and your activation / product key is issued (the “Trial Period”).
During the Trial Period you may download the Mac app, activate your license, and evaluate core features such as video dubbing and audiobook creation on your device.
2.1 What the trial includes
- Access under the plan you purchased for the Trial Period.
- Standard product features available to that plan at the time of purchase.
- Email support for activation and getting-started questions.
2.2 What the trial is for
The Trial Period is intended so you can verify that Lingofy Stream works on your Mac and fits your workflow before the purchase becomes final under this policy.
3. Refund eligibility
You may request a refund during the Trial Period if:
- You purchased a paid Lingofy Stream subscription through our official website checkout.
- Your refund request is submitted within 3 days of purchase (Trial Period).
- You provide the email used at checkout, order or payment reference (if available), and activation key.
- You agree to stop using the product and understand that we may deactivate your product key after a refund is approved.
Refunds are typically issued to the original payment method via our payment processor (Razorpay). Timing depends on your bank or card issuer and may take several business days after we process the refund.
4. How to request a refund
To request a refund during the Trial Period:
- Email support@lingofy.stream with the subject line “Refund request – 3-day trial”.
- Or submit a message via our Contact page / in-app Contact form with reason related to billing or support.
- Include: full name, purchase email, plan (monthly/yearly), approximate purchase date/time, payment ID or order ID if you have it, and a brief reason for the refund.
We aim to respond within 24–48 hours on business days. Approved refunds are processed as soon as reasonably practicable.
5. After the 3-day trial
Once the Trial Period ends, fees are non-refundable to the fullest extent permitted by law, including if you no longer need the product, change devices, or prefer a different tool.
We may still consider goodwill refunds in limited cases (for example a verified duplicate charge or a documented critical defect we cannot resolve). Those decisions are at our sole discretion unless mandatory law requires a refund.
6. Non-refundable situations
Unless required by law, we may deny refund requests when:
- The Trial Period has expired.
- The request appears abusive or fraudulent (for example repeated purchase–refund cycles, shared or resold keys, or chargeback abuse).
- You refuse to provide information reasonably needed to verify the purchase.
- The purchase was made through an unauthorized reseller or third party (contact that seller instead).
- Custom / enterprise / negotiated contracts that specify different commercial terms (those contract terms control).
7. Chargebacks
Please contact us before filing a payment dispute with your bank. Many issues can be resolved faster through a refund request during the Trial Period.
If a chargeback is filed, we may suspend related licenses while the dispute is investigated and provide transaction records to the payment processor.
8. Effect of a refund on your license
When a refund is approved, your subscription and activation key may be revoked. Continued use of Lingofy Stream after a refunded purchase is not permitted. Local files you created on your Mac (exports, caches) remain on your device unless you delete them.
9. Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date will change when we do. The policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law.
10. Contact
Refund and billing questions:
- Email: support@lingofy.stream
- Website: https://www.lingofy.stream/contact
- In-app: Help Center → Contact Us
- Also see: Terms of Service (https://www.lingofy.stream/terms) and Privacy Policy (https://www.lingofy.stream/privacy)